Judy King, Quality Management Services Judy King

Judy King loves helping people excel and has done so for over 30 years. She is founder and principal of Quality Management Services, based near Nashville, Tennessee. Since 1988, QMS has assisted clients achieve excellence by connecting people to a higher level of performance. Leading edge and emerging organizations, from large to small in both the private and public sectors, have benefited from Judy’s expert assistance in: Quality + Service, Leadership + Staff Development, Facilitation of Strategic Planning + Meetings. QMS is certified as both a Women’s Business Enterprise and a Small Business.

Judy has been privileged to consult with a number of outstanding clients over the years, including Pinehurst Resort, Sanderling Resort, Royal Caribbean International, MGM Mirage, Madison Square Garden, Radio City Music Hall, Colonial Williamsburg Hotel Properties, Sandestin Resorts, Callaway Gardens, Keystone Resort, Loews Hotels, the IHG Owners Association and Select Registry. She has facilitated the strategic planning process for the American Hotel & Lodging Association and numerous partner states, serves as an instructor for its educational seminars in leadership and customer service, and co-authored Leadership and Management in the Hospitality Industry, which is now in its second edition and was translated into Chinese. She is a member of the International Society of Hospitality Consultants, the world’s greatest source for hospitality expertise and counsel. Early in her career, Judy served on the opening team of the Opryland Hotel as Employee Relations Manager, and then subsequently as the Hotel’s first Quality Manager. Judy has served twice as an Examiner for the Malcolm Baldrige National Quality Award.

Judy enjoys life to the fullest with her husband and their family!


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